Files from the Internet and from other potentially unsafe locations
can contain viruses, worms, or other kinds of malware, which can harm
your computer. To help protect your computer, files from these
potentially unsafe locations are opened in Protecte...
MOUNT GMAIL: You may not be seeing all of your emails!
* Google added tabs and filtering to your inbox
* Check all tabs for your emails
* If you find an email in the wrong tab, right click on it and
choose the correct tab. Gmail will remember it n...
To Install.
Make sure all the Windows Updates are in except for the Microsoft SQL
updates. The exe files has them built in. First you are going to want
to run the Display Studio setup file. It'll ask you to install SQL
2005 Express SP4 Nucleus Server. ...
To filter out spam emails in Outlook 2010 & Outlook 2013
- Click on the rules button up top, and select "manage rules and
alerts"
- Select new rule
- Click next
- Uncheck "From people or public group"
- Check "With specific words in message header"
- Cl...
TO SET UP AN APPROVED SENDER LIST USING THE SPAM SETTING:
* Sign in to the Google Admin console
[https://support.google.com/a/answer/182076].
* Click GOOGLE APPS > GMAIL > ADVANCED SETTINGS.
* In the Organizations section, highlight your domain ...
_CONFIGURING VISCOSITY (MAC VPN CLIENT)_
__
* Launch Viscosity
* Place all VPN configuration files on the desktop, in a folder for
easy access
* Click the GLOBE icon on the menu bar, click PREFERENCES
* Click the “+” and choose "IM...
ILLIAD CLIENT SETUP INSTRUCTIONS:
Please Note:
A. Please make sure that the necessary ports are open on the client
machines and network. Here is our documentation about the ports:
https://prometheus.atlas-sys.com/display/ILLiad/Ports+Needed
[https://p...
To Delete an auto-complete email address from Outlook 2010, 2011, or
2013
-Compose an email
-type the first few letters of the email you wish to delete (ie.
msmc-announce@lists.msmc.edu)
-Arrow down to the address
-Press the "Delete" key
If somebody is having trouble playing videos using the quick time
plugin in all three web browsers, make sure that whatever web browser
that the user is using is being run as an administrator.
This will allow the videos to play in the web browser.
This KB article is thanks to the university of Illinois at Chicago and
can be found here
http://accc.uic.edu/answer/how-manually-update-your-copy-global-address-list-gal-outlook
[http://accc.uic.edu/answer/how-manually-update-your-copy-global-address-list...
Please see the attached document
To Add msmc.edu to the internet explorer compatibility mode settings:
Press "ALT" to show the menu.
Press "Tools"
Select compatibility mode settings.
Type "msmc.edu"
Click "Add"
Close window
Refresh your page
When users are upgrading from an older version of office to office
2013, users are opening word and sometimes getting an error message
when creating a new blank document. This error message will state "
the macro cannot be found or has been disabled becau...
You can now EDIT A PDF! Yes, I am shouting - this is great news to
many offices. Just open a PDF and Word will convert it to a .docx that
can be edited.
Also, the location has changed to SAVE A DOCUMENT AS A PDF. It is not
no longer in File / Save As. Lo...
This Word saving loop is a random issue that occured in AQ 57 where
students were unable to save their work when they are working with
fformulas and tables. This word bug does not have a fix that I can
find. This issue is completley random and impossible ...
http://www.sophos.com/en-us/support/knowledgebase/12360.aspx
See the full article at
https://support.office.com/en-ZA/Article/Restore-deleted-items-in-Outlook-cd9dfe12-8e8c-4a21-bbbf-4bd103a3f1fe
[http://www.cmcm.com/en-us/clean-master-for-pc/]
Accidents happen. When that sudden realization hits days later that
y...
Full article can be found here:
http://pcsmarties.wordpress.com/methods-to-remove-conduit/
STEP 1 – UNINSTALL THE CONDUIT TOOLBAR:
* Open add/remove programs control panel or program / features
control panel
* Uninstall Conduit Toolbar or an...
There has been an issue with the new T440s in that people are not able
to access there network drives from home. These people having Verizon
Fios has there home provider. Add Google's DNS settings to resolve
this issue.
1) Click Start
2) Click Control...
My computer screen has turned sideways. how do i fix it?
ctrl > alt > and the arrow keys
In order to allow PowerPoint 2013 to allow you to embed a YouTube
video you must install the following Office patches.
http://support.microsoft.com/kb/2817636
http://support.microsoft.com/kb/2837627
---------------------------------------------
Aaro...
Some installs of Jenzabar EX5 are asking for login information. The
fix is below:
open regedit.exe
HKLM -> Software -> Wow6432Node -> Jenzabar -> 5
---In the "Application" Folder
-----Authentication = "integrated"
---"InfoMaker Training" Folder ...
1) Go to exchange.msmc.edu using any browser
2) On the top right side, go to Options/See all Options
3) Click on Phone
4) The three tabs offer more options to manage your voice mail
messages in your Outlook email inbox or on your mobile phone.
- ...
IT Policies
[https://my.msmc.edu/documents/22772/22784/The+Office+of+Information+Technology+ITP+3.0+12172012.pdf]
Keywords: Policies IT Policy
Technology policy - Technology policies
Backup Data Retention backups
Change Control
Information Secur...
* Go to Finder.
* On the Finder menu, click on "Go", then on "Go to Folder". A box
should come up.
* On the box, type in "~/Library/Keychains/" and click on "Go". It
should lead you to the Keychains folder where you will find three
items: (1) a folder ...
Attached is a quick start guide for the Student Activites PA system.
To put a computer on the MSMC Private network follow the instructions
below.
**Be sure that the computer is connected to any internet **
1) Navigate to landesk95/installs/packages/_OpenVPN setup/Windows
802.1x Wireless/Automated-Private-Import.bat
2)...
-Call Person #1
-Press the "Transfer" Button
-Dial Person #2
-Press the "Transfer" Button again
Repeat this for additional people
MS Office 365 is available for free to all currently registered
students and adjunct faculty only.
Here are the steps to get it:
1) Open a Support Desk ticket requesting MS Office 365.
2) The Support Desk will send you back an e-mail. This e-mail cont...
RECALLING EMAILS FROM OUTLOOK 2013 AND 2010
Assuming we sent an email that we want to take back, here are the
steps to follow in Outlook 2013 and 2010:
*
Fetch the email to be recalled from the Sent Items folder.
*
Open the email and at the Ribb...
Microsoft Outlook is the official Email and calendaring software for
staff and full-time faculty. All full-time faculty and staff will be
issued an email that looks like this: firstname.lastname@msmc.edu
The IT Support Desk Staff will configure your acc...
Summary
Staff and Faculty have a private, secure space to share documents
only with members of an office, committee, or group.
Log into an MSMC administrative computer (not the student lab
computers) and access your P: drive from the "Computer" icon on...
Denise,
We have moved the 3015 printer to the south side by the lab. I will
leave instructions on the table for them to see on how to use it. As
Alex said before the document must be in PDF format.
I've also attached the document I will be placing up...
This issue occurs when a full time employee becomes an adjunct and
they have previously had their gmail forwarded to their full time
account.
The steps below will help with the undeliverable message:
1. Verify that the person is receiving email to the...
_ENABLE OUT OF OFFICE PHONE AND EMAIL MESSAGE_
* Dial 3580
* Enter PIN followed by #
* Press 6 to change your Personal Options
* Press 1 to Turn on Away Greeting
* Press 1 to Record your away greeting then press #
* Press 1 to Enable Email A...
Create a user account on OS X that will be a template for every other
user of that computer. I usually call it "profile" and make it an
administrator account for the time being.
1. Install and configure all applications as desired. It is important
to ru...
Go to http://printers.msmc.edu:9191/ [http://printers.msmc.edu:9191/]
Click "Transaction History" on the left side
You may have to remove any applied filter at the top of the screen
IF YOUR PHONE/TABLET HAS BEEN SET UP TO SYNCHRONISE WITH YOUR EXCHANGE
EMAIL ACCOUNT, YOU WILL NEED TO UPDATE THE UNIKEY PASSWORD STORED ON
YOUR HANDSET EACH TIME YOU RESET YOUR UNIKEY PASSWORD. THIS WILL
ENSURE YOUR EMAIL, CONTACTS AND CALENDARS ARE SYNC...
Step 1:
1. Navigate to R:josh
2. Copy the EX6.reg file to the users desktop.
3. Run the registry fix.
Step 2:
1. Open regedit
2. Navigate to HKEY_LOCAL_MACHINE -> SOFTWARE -> Wow6432Node -> ODBC
-> ODBC.INI -> ODBC Data Sources
3. Righ...
In Office 2011 and 2016, by default, do not have these References.
They will need to be installed manually.
Make sure Word is closed when doing this.
Instructions
Download reference styles (BibWord)
1.First we need to download the reference styles ...
When we retreive an event laptop from the field it would be good form
to run the following scans and updates on it to ensure it runs
smoothly for its next deployment.
Start off with the following scans in the order shown:
1. RKill
2. Combofix
3...
This article is for when you have a user who receives a prompt to
activate their version of Office 2013.
This user has to be an employee of MSMC college with a Mount issued
device who pulls down licensing via the KMS (KEY MANAGEMENT SERVICE)
server.
1...
This is a fairly common error that you may run into when trying to
access anything under the Resources tab on the MSMC Portal. The error
may be similar to the one below.
This occurs because your browser is trying to access those Mount
resources with a d...
This will allow a user to add their email to the Toshiba printer so
they can scan documents to themselves.
- Press the "user function" button on the Toshiba.
- "Address"
- Use the down arrows on the touch screen to an empty cell/box
- Click on the cell
...
The portal directory presents a combination of employee data pulled
from both Jenzabar and AD. For an employee to populate correctly, they
need to have the following:
* A login (exists in the logins table - so if they're in AD they're
good)
* A phon...
Please see attachements
The root cause appears to be two missing files in the user's Microsoft
Lync Data/[user's sip name] folder: GalContacts.db and
GalContacts.db.idx
If a computer that was running Lync 14 was upgraded to 10.9 from 10.8
or earlier there is no problem searchin...
MALWARE REMOVAL
* Turn off System Restore, delete all restore points (those are now
infected!)
* Turn off any System Protection (windows defender, etc)
* Run msconfig.exe, choose safe boot w/ networking from "Boot
Options" (or just press F8 on star...
TICKET TRACK SOFTWARE INSTALLATION
[HTTP://OCIS.KEAN.EDU/KB/DOCUMENTATION/SOFTWARE/SOFTWARE-INSTALLATION/98-TICKET-TRACK-SOFTWARE-INSTALLATION]
BEFORE YOU BEGIN:
* Make sure the user is logged in the PC with their account, NOT
with a generic account ...
1. Press WINDOWS KEY + R combination, type put REGEDIT in RUN dialog
box and hit _Enter_ to open the Registry Editor.
2. Navigate here:
>
HKEY_LOCAL_MACHINESOFTWARECLASSESCLSID{0006F03A-0000-0000-C000-000000000046}LOCALSERVER32
> (for 32-bit installati...
Symptom: User is browsing through email fine. When they try to open a
certain email it hangs trying to contact a network drive.
It is just that email that is problem. Outlook is most likely working
fine.
This is a bug in Outlook. When an image points ...
REINSTALL THE CONVERTER
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system.
Microsoft cannot guarantee that you can solve problems that result
from using Registry Editor...
If a teacher calls and says that LanSchool is missing from one of the
computer labs then try the following steps below to get it back up and
running.
(After confirming if the room has LanSchool with Systems)
1. On the keyboard hit, CTRL+ALT+DEL
2. C...
If a user has Windows 10 and Office 2016 then they will not be able to
click on the link to retrieve emails from the server.
https://support.microsoft.com/en-us/kb/3154417
[https://support.microsoft.com/en-us/kb/3154417]
This hotfix needs to be run an...
When a Toshiba gets a new hard drive all of its settings are wiped
out. One of the things that needs to be reenntered is Department
Codes.
These are kept in an excel file named DEPTINFO_140804, which myself
and McQuade have.
In order to get the depart...
All you need to do to clear settings such as call forwarding on a
Mitel phone is hit the following key combination:
###2
STEP 1:GRAB ISO FROM LANDESK
Navigate to \landesk95.msmc.eduImagesISO and choose the proper ISO
file.
STEP 2: CREATE A NEW VIRTUAL MACHINE
In the APPLICATIONS folder open Parallels Desktop and choose FILE >
NEW.
Click INSTALL WINDOWS OR ANOTHER OS F...
When a user is in Jenzabar they may get an error when trying to Merge
documents with Word. Below is the registry fix for the error.
HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordOptions
On the Edit menu, point to New, and then click DWORD Value.
Under...
After installing ADPASSMON follow the instructions below to sync up a
users password with AD and Keychain.
Click on ADPASSMON icon in the top toolbar. Select "Test Settings".
It will ask to refresh their Kerberos ticket.
Have them input their passwo...
If a user comes in and their Mac is getting an IP but no Internet
Access then try the following:
* From the Apple menu, select SYSTEM PREFERENCES.
* Select NETWORK. The window shown below appears.
* From the sidebar, select an active network interf...
If you ever run into an erroneous Sophos install and get Error 1721
when trying to install, then follow the guide below.
1. Find a computer running the same version of Sophos as the afflicted
machine.
2. Go to C:Program Files (x86)Sophos on the good m...
When a user has trouble adding their exchange account to their iphone
then following the steps below may help. This has not been tested with
Android as of the writing of this article.
1. Have the user log into exchange.msmc.edu
2. Go to Options >> See...
To install Docuware on a Windows machine simply follow the steps
below:
1. Go to
http://docuware/DocuWare/Platform/WebClient
[http://docuware/DocuWare/Platform/WebClient]
2. Sign in with UN and PW (Joshua and Sharon know the PW) UN is admin.
3. In...
As of the writing of this article, we are not allowed to change
recovery emails. This is information to assist us when working with
new HR folks.
* Click "name search," call up name
* Click "name" button
* Click "address" tab
* Right click on any ...
Everything is on the FTP site at :
ftp://iti:itips@ftp.intellitrack.net/customer/Mount%20Saint%20Marys%20College/e11132/
[ftp://iti:itips@ftp.intellitrack.net/customer/Mount%20Saint%20Marys%20College/e11132/]
1) Delete the IntelliTrackADImport folder ...
Process for Installing the Intellitrack AD Import tool:
Go to:
ftp://ftp.intellitrack.com/Customer/Mount%20Saint%20Marys%20College/
[ftp://ftp.intellitrack.com/Customer/Mount%20Saint%20Marys%20College/]
Navigate to the e11132/ folder
Download the fo...
When Dialing internationally, you will most likely need to dial the
country code first. This includes the "+" symbol. To replicate that on
our phones, you need to dial "011"
For example, the Country code for the UK is 44. In order to dial to
the UK, you...
All,
I have a created a Word Document that the students can go through to
print to the Toshiba Swipe. If you need me in your class to help out,
please let me know.
Thanks,
Ian Zavardino
Systems Administrator
IT Support Center
Mount Saint Mary Co...
Last updated 9/27/2019
The Turf Field has two fiber drops, on the East (Hudson)(g3/1/4) and
West (Powell) side of the field(g1/1/4). Each drop has its own Fiber
to Cat6 media converter. There is one RJ45 port for Cat6 cable on each
media converter. Both...
Some students have come by before with budget laptops that have
Windows 10 S - which does not allow them to install programs outside
of the Microsoft App Store. You can move out of this mode (one way)-
https://support.microsoft.com/en-us/help/4456067/wi...
9/19/2019
With our current version of operating system on the PBX, we do not
have the ability to blacklist or whitelist calls. I have confirmed
this with the PBX vendor as of yesterday.
A newer version, version 9.0, is available, but does NOT support ...
**The installation, and running of the program comes from Security's
P: drive
> goto "Safety and Security" folder
>> goto "ttrackw" folder
>>> goto "installs" folder
>>>> run the "setup" file
>>>>> There may be an error that reads "Error! Unable...
ON WINDOWS 7:
Step 1: Navigate to the iWorx website (https://www.iworx.com/)
Step 2: On the banner at the top of the page, hover over "Software"
and select "Downloads"
Step 3: You will be prompted to login with your iWorx username and
password
Ste...
Twenty-one days before a user's password is set to expire they will
receive weekly emails notifing them of this expiration along with a
steps on how to reset it. An example of this email is listed below.
_"Hi Regents,_
_Your Mount Account password wil...
-DESI LABELS SLIDE OUT, YOU DO NOT NEED TO PULL THE CLEAR PLASTIC
SHIELD OFF.
###2- clear all command.
Pick up handset of the phone experiencing this issues and dial ###2.
Clears all forwarding and Do Not Disturb. You may need to press one of
the keys...
Examplify is testing software used by the Nursing Department to
administer exams. The Examplify program was created and supported by
Examsoft.
Students can install Examplify on their personal machines as long as
said machine meets the specifications lis...
Fix for adding a shared inbox . (Example ticket 80595)
******************************************************
https://support.office.com/en-us/article/open-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-4240-808b-de9c9c088afd
************************...
MSMC ANNOUNCE VS ANNOUNCE
MSMC ANNOUCE (MSMC-ANNOUNCE@LISTS.MSMC.EDU)
* The purpose of this listserv is to communicate important college
information that affects a majority, if not all, MSMC employees
* Examples of important communications includ...
The process for keeping your student account after graduation, along
with the email that comes with it, is a rather straightforward one.
All you must do, is log into your account a few times a year, whilst
also remembering to change your password when it ...
Fortigate Failover FAQ
Current setup: Two fortigates running in HA mode, using direct fiber
on port 16 for the heartbeat link.
Software version 5.4.5
Fortigates use "uptime" as a determination for Master/Slave, and will
ignore all other soft setting...
> A PDF version with some visuals is included
> Send out below in a ticket
*****************************************
Scenario: Let's say you are teaching a class or holding some meeting
where you wish to share a video from online, or some document y...
Attached are some steps (picture form) for creating a signature in
both the Outlook Web App and in the desktop application Outlook 2016.
Feel free to use the attachments in conjunction with the steps.
NOTE
> Signatures don't carry over from one anothe...
Hi ,
If you download the Outlook App from the Google Play store, you can
set up your work e-mail by following these steps -
1) Open the app and click on the "Get Started" button
2) Enter in your work e-mail and then hit continue
3) When given t...
Hi
If you open up the Settings on your iPhone (the gray gear icon)
* Go To > Passwords & Accounts > Add Account > select "Exchange"
* Type in your full email address and Mount password on the following
screen
** There may be an option to "confi...
-Access points are at their core in-efficient ethernet hubs that tend
to have collisions. The number of supported connections in the Meru
documentation is meanless. What matters is the number of stations
attempting to move data at the same time. Example: ...
How to use Bamboo (CTH-470) tablet
1. Connect the device to your machine via the included USB cable
2. Download the requisite driver from landesk
(\landesk95.msmc.eduInstallsdriversBamboo (CTH-470)) or from the
manufacturer's website
(https://www.waco...
Attached are PDFs for getting on MSMC Secure
> 1 for Android (which works the same for Chromebooks)
> 1 for iOS
> 1 for Windows 10 (the biggest troublemaker right now..)
>> 1 other method for Windows 10 that requires more steps but it can
be an al...
MSMC Legacy is a WPA2 PSK wireless SSID pervasive througout campus,
with the exception of BDMS. It is on both the 2.4 and 5.0 ghz bands,
and designed for use with devices that can't support 802.1x fully, or
devices that only have a 2.4ghz radio. MSMC Secu...
If your machine is constanly prompting you with a "Restart Required"
message on startup from Sophos, then please do the following:
* Navigate to C:ProgramDataSophosAutoUpdateConfig
* Ensure that the text file TopLevelCatalogue.dat is present
* If it is ...
If a machine has an older version of Sierra on it, you will need to
uninstall Sierra first
- Path to C:Sierra Desktop App_Sierra Desktop
App_installationUninstall Sierra Desktop App.exe"
- Right-click the uninstall exe > Properties > Compatibility > R...
In order to save files whilst using the J1 RemoteApps please consult
one of the attached files.
If mail is not being delievered, or it is to some users and not
others(round robin scenario):
1. use NMAP to determine if the correct services, especially
https(443) are running on both hub2010a and hub2010b.
2. Reboot one or both if need be. Reboot bot...
Institutional Research run queries in Microsoft Access that require a
connection with Jenzabar's server. After Jenzabar was moved to the
cloud, the setup for this in ODBC has changed slightly.
Following the attached image (Access_Jenz_Queries_Config.png...
Repair the registry using -
https://www.tweaking.com/content/page/windows_repair_all_in_one.html
Art was receiving the Microsoft Office cannot verify the license for
this product, even though the software said it was activated.
Looks like this a know...
When trying to install RSAT: Active Directory Domain Services and
Lightweight Directory Services Tools, you may find that the typical
method of instillation (Start Button > Settings > Apps > Optional
features > Add a feature) fails. If that is the case, s...
ZOOM Focus Mode was implemented recently to help prevent zoom bombing.
Makes it so that only Host and Co-hosts can see others' videos. Same
is applied to screen sharing.
Ticket came in from Chuck and brought Focus Mode to our attention
https://helpdes...
If end user is getting a credential pop-up window for someone else's
credentials, but you can close out of the window and continue using
Outlook (cred window should come back up constantly)
> path to the .pst file
C:UsersUSERNAMEAppDataLocalMicrosoftO...
If the Library ever calls up stating that their digital signage is not
working, then please do the following:
1. Go to the Server Closet in the bottom floor of Sakac Hall, the one
located to the left of the elevators near the end of the hall.
2. Once ...
Please see attached Guide for off campus guests attempting to use
Guest Wifi Access.
Guest access expires after 3 days and the guest must re-register.
Long term guests should be referred to systems/Networks to customize
their access for longer periods...
Garden Apartment - Closest to Ciera
192.168.200.180
255.255.255.0
no gateway
Garden Apartment - Security Room
192.168.200.176
Sakac - Entrance
192.168.200.170
Install Instructions
Make sure the IP is statically coded.
Navigate to \Stan...
For several Facilities end-users (Doug Smith, Joseph Cotter, Kevin
Koch) their machines will require the following software
WATCHGUARD 12.7.2 (or the latest version from their website)
\landesk95.msmc.eduInstallsPackagesWatchGuard
https://software.w...
1. Login to your Mount Gmail (https://gmail.google.com/a/my.msmc.edu).
2. At the top right you should see a cog to the left of your e-mail
address.
3. Click on the cog, and then select "See all settings".
4. Click the "Forwarding and POP/IMAP Settin...
If Examplify is detecting your device as a Virtual Machine, then
please do the following:
1. Uninstall Examplify
2. Click the Start button, type services and click Enter
3. Locate the Windows Management Instrumentation service and click
Pause to stop th...
For instructions, please see the attached document.
Turn off the Crestron
Go to the rack and on the bottom in the DMP3 are two recessed switches
(SW-R and HR-R)
Press HR-R and wait 10 minutes
If ZOOM will not launch in Firefox, then please do the following:
* Go to eClass
* Click the shield icon
* Turn it off
|
|
Help Desk Software by Kayako