RSS Feed
Knowledgebase

Files from the Internet and from other potentially unsafe locations can contain viruses, worms, or other kinds of malware, which can harm your computer. To help protect your computer, files from these potentially unsafe locations are opened in Protecte...
MOUNT GMAIL: You may not be seeing all of your emails! * Google added tabs and filtering to your inbox * Check all tabs for your emails * If you find an email in the wrong tab, right click on it and choose the correct tab. Gmail will remember it n...
To Install. Make sure all the Windows Updates are in except for the Microsoft SQL updates. The exe files has them built in. First you are going to want to run the Display Studio setup file. It'll ask you to install SQL 2005 Express SP4 Nucleus Server. ...
To filter out spam emails in Outlook 2010 & Outlook 2013 - Click on the rules button up top, and select "manage rules and alerts" - Select new rule - Click next - Uncheck "From people or public group" - Check "With specific words in message header" - Cl...
TO SET UP AN APPROVED SENDER LIST USING THE SPAM SETTING: * Sign in to the Google Admin console [https://support.google.com/a/answer/182076]. * Click GOOGLE APPS > GMAIL > ADVANCED SETTINGS. * In the Organizations section, highlight your domain ...
_CONFIGURING VISCOSITY (MAC VPN CLIENT)_ __ * Launch Viscosity * Place all VPN configuration files on the desktop, in a folder for easy access * Click the GLOBE icon on the menu bar, click PREFERENCES * Click the “+” and choose "IM...
ILLIAD CLIENT SETUP INSTRUCTIONS: Please Note: A. Please make sure that the necessary ports are open on the client machines and network. Here is our documentation about the ports: https://prometheus.atlas-sys.com/display/ILLiad/Ports+Needed [https://p...
To Delete an auto-complete email address from Outlook 2010, 2011, or 2013 -Compose an email -type the first few letters of the email you wish to delete (ie. msmc-announce@lists.msmc.edu) -Arrow down to the address -Press the "Delete" key
If somebody is having trouble playing videos using the quick time plugin in all three web browsers, make sure that whatever web browser that the user is using is being run as an administrator. This will allow the videos to play in the web browser.
This KB article is thanks to the university of Illinois at Chicago and can be found here http://accc.uic.edu/answer/how-manually-update-your-copy-global-address-list-gal-outlook [http://accc.uic.edu/answer/how-manually-update-your-copy-global-address-list...
This article is thanks to Slipstick.com and can be found at this url http://www.slipstick.com/outlook/outlook-2010/multiple-accounts-and-the-default-account/ [http://www.slipstick.com/outlook/outlook-2010/multiple-accounts-and-the-default-account/] "To ...
To Add msmc.edu to the internet explorer compatibility mode settings: Press "ALT" to show the menu. Press "Tools" Select compatibility mode settings. Type "msmc.edu" Click "Add" Close window Refresh your page
When users are upgrading from an older version of office to office 2013, users are opening word and sometimes getting an error message when creating a new blank document. This error message will state " the macro cannot be found or has been disabled becau...
You can now EDIT A PDF! Yes, I am shouting - this is great news to many offices. Just open a PDF and Word will convert it to a .docx that can be edited. Also, the location has changed to SAVE A DOCUMENT AS A PDF. It is not no longer in File / Save As. Lo...
This Word saving loop is a random issue that occured in AQ 57 where students were unable to save their work when they are working with fformulas and tables. This word bug does not have a fix that I can find. This issue is completley random and impossible ...
http://www.sophos.com/en-us/support/knowledgebase/12360.aspx
See the full article at https://support.office.com/en-ZA/Article/Restore-deleted-items-in-Outlook-cd9dfe12-8e8c-4a21-bbbf-4bd103a3f1fe [http://www.cmcm.com/en-us/clean-master-for-pc/] Accidents happen. When that sudden realization hits days later that y...
Full article can be found here: http://pcsmarties.wordpress.com/methods-to-remove-conduit/ STEP 1 – UNINSTALL THE CONDUIT TOOLBAR: * Open add/remove programs control panel or program / features control panel * Uninstall Conduit Toolbar or an...
There has been an issue with the new T440s in that people are not able to access there network drives from home. These people having Verizon Fios has there home provider. Add Google's DNS settings to resolve this issue. 1) Click Start 2) Click Control...
My computer screen has turned sideways. how do i fix it? ctrl > alt > and the arrow keys
In order to allow PowerPoint 2013 to allow you to embed a YouTube video you must install the following Office patches. http://support.microsoft.com/kb/2817636 http://support.microsoft.com/kb/2837627 --------------------------------------------- Aaro...
Some installs of Jenzabar EX5 are asking for login information. The fix is below: open regedit.exe HKLM -> Software -> Wow6432Node -> Jenzabar -> 5 ---In the "Application" Folder -----Authentication = "integrated" ---"InfoMaker Training" Folder ...
1) Go to exchange.msmc.edu using any browser 2) On the top right side, go to Options/See all Options 3) Click on Phone 4) The three tabs offer more options to manage your voice mail messages in your Outlook email inbox or on your mobile phone. - ...
IT Policies [https://my.msmc.edu/documents/22772/22784/The+Office+of+Information+Technology+ITP+3.0+12172012.pdf] Keywords: Policies IT Policy Technology policy - Technology policies Backup Data Retention backups Change Control Information Secur...
* Go to Finder. * On the Finder menu, click on "Go", then on "Go to Folder". A box should come up. * On the box, type in "~/Library/Keychains/" and click on "Go". It should lead you to the Keychains folder where you will find three items: (1) a folder ...
Attached is a quick start guide for the Student Activites PA system.
To put a computer on the MSMC Private network follow the instructions below. **Be sure that the computer is connected to any internet via Wifi, and disconnected from any ethernet connection** 1) Navigate to P:transferHelp DeskHelpful ScriptsWireless.ba...
-Call Person #1 -Press the "Transfer" Button -Dial Person #2 -Press the "Transfer" Button again Repeat this for additional people
MS Office 365 is available for free to all currently registered students and adjunct faculty only. Here are the steps to get it: 1) Open a Support Desk ticket requesting MS Office 365. 2) The Support Desk will send you back an e-mail. This e-mail cont...
RECALLING EMAILS FROM OUTLOOK 2013 AND 2010 Assuming we sent an email that we want to take back, here are the steps to follow in Outlook 2013 and 2010: * Fetch the email to be recalled from the Sent Items folder. * Open the email and at the Ribb...
Microsoft Outlook is the official Email and calendaring software for staff and full-time faculty. All full-time faculty and staff will be issued an email that looks like this: firstname.lastname@msmc.edu The IT Support Desk Staff will configure your acc...
Summary Staff and Faculty have a private, secure space to share documents only with members of an office, committee, or group. Log into an MSMC administrative computer (not the student lab computers) and access your P: drive from the "Computer" icon on...
Denise, We have moved the 3015 printer to the south side by the lab. I will leave instructions on the table for them to see on how to use it. As Alex said before the document must be in PDF format. I've also attached the document I will be placing up...
This issue occurs when a full time employee becomes an adjunct and they have previously had their gmail forwarded to their full time account. The steps below will help with the undeliverable message: 1. Verify that the person is receiving email to the...
_ENABLE OUT OF OFFICE PHONE AND EMAIL MESSAGE_ * Dial 3580 * Enter PIN followed by # * Press 6 to change your Personal Options * Press 1 to Turn on Away Greeting * Press 1 to Record your away greeting then press # * Press 1 to Enable Email A...
Create a user account on OS X that will be a template for every other user of that computer. I usually call it "profile" and make it an administrator account for the time being. 1. Install and configure all applications as desired. It is important to ru...
Go to http://printers.msmc.edu:9191/ [http://printers.msmc.edu:9191/] Click "Transaction History" on the left side You may have to remove any applied filter at the top of the screen
IF YOUR PHONE/TABLET HAS BEEN SET UP TO SYNCHRONISE WITH YOUR EXCHANGE EMAIL ACCOUNT, YOU WILL NEED TO UPDATE THE UNIKEY PASSWORD STORED ON YOUR HANDSET EACH TIME YOU RESET YOUR UNIKEY PASSWORD. THIS WILL ENSURE YOUR EMAIL, CONTACTS AND CALENDARS ARE SYNC...
"\landesk95.msmc.eduinstallspackagesLibrary [file://\landesk95.msmc.eduinstallspackagesLibrary] SoftwareSierra_Install" Server: iopac.msmc.edu As of 10/26/15
Step 1: 1. Navigate to R:josh 2. Copy the EX6.reg file to the users desktop. 3. Run the registry fix. Step 2: 1. Open regedit 2. Navigate to HKEY_LOCAL_MACHINE -> SOFTWARE -> Wow6432Node -> ODBC -> ODBC.INI -> ODBC Data Sources 3. Righ...
In Office 2011 and 2016, by default, do not have these References. They will need to be installed manually. Make sure Word is closed when doing this. Instructions Download reference styles (BibWord) 1.First we need to download the reference styles ...
When we retreive an event laptop from the field it would be good form to run the following scans and updates on it to ensure it runs smoothly for its next deployment. Start off with the following scans in the order shown: 1. RKill 2. Combofix 3...
This article is for when you have a user who receives a prompt to activate their version of Office 2013. This user has to be an employee of MSMC college with a Mount issued device who pulls down licensing via the KMS (KEY MANAGEMENT SERVICE) server. 1...
This is a fairly common error that you may run into when trying to access anything under the Resources tab on the MSMC Portal. The error may be similar to the one below. This occurs because your browser is trying to access those Mount resources with a d...
This will allow a user to add their email to the Toshiba printer so they can scan documents to themselves. - Press the "user function" button on the Toshiba. - "Address" - Use the down arrows on the touch screen to an empty cell/box - Click on the cell ...
The portal directory presents a combination of employee data pulled from both Jenzabar and AD. For an employee to populate correctly, they need to have the following: * A login (exists in the logins table - so if they're in AD they're good) * A phon...
Please see attachements
The root cause appears to be two missing files in the user's Microsoft Lync Data/[user's sip name] folder: GalContacts.db and GalContacts.db.idx If a computer that was running Lync 14 was upgraded to 10.9 from 10.8 or earlier there is no problem searchin...
MALWARE REMOVAL * Turn off System Restore, delete all restore points (those are now infected!) * Turn off any System Protection (windows defender, etc) * Run msconfig.exe, choose safe boot w/ networking from "Boot Options" (or just press F8 on star...
TICKET TRACK SOFTWARE INSTALLATION [HTTP://OCIS.KEAN.EDU/KB/DOCUMENTATION/SOFTWARE/SOFTWARE-INSTALLATION/98-TICKET-TRACK-SOFTWARE-INSTALLATION] BEFORE YOU BEGIN: * Make sure the user is logged in the PC with their account, NOT with a generic account ...
1. Press WINDOWS KEY + R combination, type put REGEDIT in RUN dialog box and hit _Enter_ to open the Registry Editor. 2. Navigate here: > HKEY_LOCAL_MACHINESOFTWARECLASSESCLSID{0006F03A-0000-0000-C000-000000000046}LOCALSERVER32 > (for 32-bit installati...
Symptom: User is browsing through email fine. When they try to open a certain email it hangs trying to contact a network drive. It is just that email that is problem. Outlook is most likely working fine. This is a bug in Outlook. When an image points ...
REINSTALL THE CONVERTER WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor...
If a teacher calls and says that LanSchool is missing from one of the computer labs then try the following steps below to get it back up and running. (After confirming if the room has LanSchool with Systems) 1. On the keyboard hit, CTRL+ALT+DEL 2. C...
If a user has Windows 10 and Office 2016 then they will not be able to click on the link to retrieve emails from the server. https://support.microsoft.com/en-us/kb/3154417 [https://support.microsoft.com/en-us/kb/3154417] This hotfix needs to be run an...
When a Toshiba gets a new hard drive all of its settings are wiped out. One of the things that needs to be reenntered is Department Codes. These are kept in an excel file named DEPTINFO_140804, which myself and McQuade have. In order to get the depart...
All you need to do to clear settings such as call forwarding on a Mitel phone is hit the following key combination: ###2
STEP 1:GRAB ISO FROM LANDESK Navigate to \landesk95.msmc.eduImagesISO and choose the proper ISO file. STEP 2: CREATE A NEW VIRTUAL MACHINE In the APPLICATIONS folder open Parallels Desktop and choose FILE > NEW. Click INSTALL WINDOWS OR ANOTHER OS F...
When a user is in Jenzabar they may get an error when trying to Merge documents with Word. Below is the registry fix for the error. HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordOptions On the Edit menu, point to New, and then click DWORD Value. Under...
After installing ADPASSMON follow the instructions below to sync up a users password with AD and Keychain. Click on ADPASSMON icon in the top toolbar. Select "Test Settings". It will ask to refresh their Kerberos ticket. Have them input their passwo...
If a user comes in and their Mac is getting an IP but no Internet Access then try the following: * From the Apple menu, select SYSTEM PREFERENCES. * Select NETWORK. The window shown below appears. * From the sidebar, select an active network interf...
If you ever run into an erroneous Sophos install and get Error 1721 when trying to install, then follow the guide below. 1. Find a computer running the same version of Sophos as the afflicted machine. 2. Go to C:Program Files (x86)Sophos on the good m...
When a user has trouble adding their exchange account to their iphone then following the steps below may help. This has not been tested with Android as of the writing of this article. 1. Have the user log into exchange.msmc.edu 2. Go to Options >> See...
To install Docuware on a Windows machine simply follow the steps below: 1. Go to http://docuware/DocuWare/Platform/WebClient [http://docuware/DocuWare/Platform/WebClient] 2. Sign in with UN and PW (Joshua and Sharon know the PW) UN is admin. 3. In...
As of the writing of this article, we are not allowed to change recovery emails. This is information to assist us when working with new HR folks. * Click "name search," call up name * Click "name" button * Click "address" tab * Right click on any ...
Everything is on the FTP site at : ftp://iti:itips@ftp.intellitrack.net/customer/Mount%20Saint%20Marys%20College/e11132/ [ftp://iti:itips@ftp.intellitrack.net/customer/Mount%20Saint%20Marys%20College/e11132/] 1) Delete the IntelliTrackADImport folder ...
Process for Installing the Intellitrack AD Import tool: Go to: ftp://ftp.intellitrack.com/Customer/Mount%20Saint%20Marys%20College/ [ftp://ftp.intellitrack.com/Customer/Mount%20Saint%20Marys%20College/] Navigate to the e11132/ folder Download the fo...
When Dialing internationally, you will most likely need to dial the country code first. This includes the "+" symbol. To replicate that on our phones, you need to dial "011" For example, the Country code for the UK is 44. In order to dial to the UK, you...
Most popular articles 
 
Newest articles