Knowledgebase
Microsoft Office cannot verify the license for this product
Posted by Zavardino, Ian on 04 May 2021 12:41 PM

Repair the registry using - https://www.tweaking.com/content/page/windows_repair_all_in_one.html

 

 

 

 

 

Art was receiving the Microsoft Office cannot verify the license for this product, even though the software said it was activated.


Looks like this a known issue when you have Office 2016 installed and Windows upgrades to the latest version. There is a chance where it'll break inside the registry and make it seem like the software isn't validated. I repaired the registry, using tweaking repair tool. I confirmed the message has disappeared in Outlook, Excel, Word.

I'll create a knowledgebase for the Support Desk incase we start seeing more of these.

Thanks,

Ian Zavardino
Systems Administrator

IT Support Center
Mount Saint Mary College
Newburgh, NY 12550
Phone: 845-569-3620
ITSC: 845-569-3491
Email: it.support@msmc.edu

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