Knowledgebase
Ticket Track Installation
Posted by Wilamowski, Joshua on 02 August 2016 04:37 PM

TICKET TRACK SOFTWARE INSTALLATION

Before you begin:

  1. Make sure the user is logged in the PC with their account, NOT with a generic account like accountemp.
  2. Make sure the user has obtained a ticket track login and password from their department (from Gorety or Stephan)

How to Install:

  1. Go to P drive > Install folder and run Setup.exe
  2. Type the user name for the user who will be using the PC 
  3. Type MSMC for Company Name and select "Anyone who uses this computer (all users)" and click next.
  4. Click Next with the default installation location and next again to confirm.
  5. Once done installing, this will create a shortcut on desktop "TTRWACKW" - double click to launch
  6. In the User name and Password screen, press [ctrl] + [d] to open settings window.
  7. Enter the following information: Server Name: Cardinal, Database: cti_global, user name: have the user enter their supplied user name, Password: have the user enter their password
  8. Login Type: select Use SQL Server
  9. Click OK to login.

If everything works fine, it will let you into the system. Have the user log in to windows and run the software again. This time, after launching Ticket Track, you DO NOT need to press ctrl + d and enter any of the details that was entered previously. Simply have the user login using their ticket track user id/password again.

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Comments (3)
Gangi, Briana
05 August 2016 03:38 PM
Can you provide me with Gorety or Stephan's contact information please?
Gangi, Briana
05 August 2016 03:40 PM
Thanks Robert Murimi.
Spano, Tony
05 August 2016 03:41 PM
Did Kean University start managing our ticket track installation; why are we entering that as our company name?